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Chantel R
1 reviews | Active since Sept 2014
06 Feb 2020, 16:17
Unexpected Invoices - Terrible Service
This is a terrible company!!!! I would suggest you do the same as I did and transfer to a new host ASAP if you are registered with domains.co.za - after the first year they give you a HUGE unexpected invoice and do not keep to the agreed / advertised amount. Then even after transferring to another host, they sent me yet another unexpected HUGE invoice which they claim is to settle for "over usage" of space - which also I never knew of or agreed for! This is a terrible company with terrible service and I would suggest you make a move asap if you have not already done so.
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Replies (3)
Domains.co.za's replyOfficial
06 Feb 2020, 17:02We apologize if our billing system billed for over-usage, Nadine ***ner of the account) subscribed to Value plan (5000MB disk space) & used over 7448MB of space. (The invoice was auto-generated).
We are sorry if our billing system gave you "terrible service" for sending you an over-usage invoice.
We are sorry if our billing system gave you "terrible service" for sending you an over-usage invoice.
Domains.co.za's reply06 Feb 2020, 17:02
Official
We apologize if our billing system billed for over-usage, Nadine ***ner of the account) subscribed to Value plan (5000MB disk space) & used over 7448MB of space. (The invoice was auto-generated).
We are sorry if our billing system gave you "terrible service" for sending you an over-usage invoice.
We are sorry if our billing system gave you "terrible service" for sending you an over-usage invoice.
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Chantel R's updateReviewer Update
06 Feb 2020, 18:26How on earth did you know I was commenting on this particular account as I did not mention any names from either party but you felt free to mention ours?? Has this matter been settled now or would you like me to continue?
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Chantel R's update06 Feb 2020, 18:26
Reviewer Update
How on earth did you know I was commenting on this particular account as I did not mention any names from either party but you felt free to mention ours?? Has this matter been settled now or would you like me to continue?
Domains.co.za's replyOfficial
07 Feb 2020, 08:54We stand by our great customer service, awesome infrastructure and even our billing system and will try to help customers where we can (if asked).
Your invoice has been cancelled, We wish you the best at your new provider
Your invoice has been cancelled, We wish you the best at your new provider
Domains.co.za's reply07 Feb 2020, 08:54
Official
We stand by our great customer service, awesome infrastructure and even our billing system and will try to help customers where we can (if asked).
Your invoice has been cancelled, We wish you the best at your new provider
Your invoice has been cancelled, We wish you the best at your new provider