1 reviews | Active since Feb 2018
**** service
I have had a website designed by someone who no longer exists . I use my private account for the debit .all.I want to do jow is change the debit to the company account and they wont help me.unless I get an identity document from the guy who created the website this is very dump and stupid and frustrating . Like are these people stupid I am paying for the site look at the bank details how did u except my bank details with someone else first name and surname if that is the issue ?
We will gladly make changes to the account, however there are a few points that may not have been clear in the review
- The account does not belong to the person that wants to update it
- The account has company details
- A person that is not the account holder is trying to make changes
- The change request is NOT coming from the account holder
The accounts department are following company policy relating to changing of account holder details
We have asked for the following information to be sent to us
- An email from the email address on record authorizing us to make changes to the account
- Company documents from the company on record authorizing us to make changes to the account
- ID documentation from the current account holder authorizing us to make changes to the account
From what we can see, the name on the credit card that is paying for the site does not match the person requesting said changes.
In order to make the changes that are requested we require the relevant information to be supp**** to us. We do not know the person requesting the changes hence company policy must be followed.
We will gladly make changes as requested once we receive the requested information form the current account holder.
We will gladly make changes to the account, however there are a few points that may not have been clear in the review
- The account does not belong to the person that wants to update it
- The account has company details
- A person that is not the account holder is trying to make changes
- The change request is NOT coming from the account holder
The accounts department are following company policy relating to changing of account holder details
We have asked for the following information to be sent to us
- An email from the email address on record authorizing us to make changes to the account
- Company documents from the company on record authorizing us to make changes to the account
- ID documentation from the current account holder authorizing us to make changes to the account
From what we can see, the name on the credit card that is paying for the site does not match the person requesting said changes.
In order to make the changes that are requested we require the relevant information to be supp**** to us. We do not know the person requesting the changes hence company policy must be followed.
We will gladly make changes as requested once we receive the requested information form the current account holder.
Yes, we see that the company name, account holder and as you mention the credit card details all differ; hence we have asked for company docs. We have also checked the website and the “Management Team” has different name to yours.
We do understand that there is a credit card on record and it may be yours but this does not give us the right to change the account owners details.
The ticket has been escalated on our system, please can you reply with the relevant information requested.
Once we receive all the correct information, we will gladly update the account details accordingly.
Yes, we see that the company name, account holder and as you mention the credit card details all differ; hence we have asked for company docs. We have also checked the website and the “Management Team” has different name to yours.
We do understand that there is a credit card on record and it may be yours but this does not give us the right to change the account owners details.
The ticket has been escalated on our system, please can you reply with the relevant information requested.
Once we receive all the correct information, we will gladly update the account details accordingly.