DWJvR
De Wet Janse van Rensburg
1 reviews | Active since Jul 2011
10 Mar 2019, 13:11
Just another hosting provider with no customer service.
I realized they were charging me a monthly fee for SSL on a domain I don't really use, and I stopped it. A couple of months later, I saw they started charging me again. I then tried stopping it. Instead of giving me a call to sort it out, I was bombarded with emails from someone who clearly did not read any of my emails. It felt like a bunch of automated responses for problems that had no relevance to me. It's more than a month later, and still no call from ANYONE - even after getting some customer survey, and stating my disappointment regarding this issue.
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Domains.co.za's replyOfficial
12 Mar 2019, 16:02 Apologies for the delay ins response and any inconvenience caused. I have asked the accounts department to respond, please see below I realized they were charging me a monthly fee for SSL on a domain I don't really use, and I stopped it.
It's more than a month later, and still no call from ANYONE - even after getting some customer survey, and stating my disappointment regarding this issue.
- Client purchased the SSL when they initially purchased the hosting plan and only submitted cancellation once it came up for renewal again
- We realized that there was an error and provided the client with a full refund and apologized to the client and explained how the error occurred with regards to the cancellation
- Client was called on the following dates: 2019-02-15 08:50 & 2019-02-20 14:50 (no answer to the second call)
- The emails were with regards to the client denying the purchase of the certificate – proof was sent to the client that they placed the order when they signed up for the initial service.
It's more than a month later, and still no call from ANYONE - even after getting some customer survey, and stating my disappointment regarding this issue.
- Please see dates of calls / attempted calls above
Domains.co.za's reply12 Mar 2019, 16:02
Official
Apologies for the delay ins response and any inconvenience caused. I have asked the accounts department to respond, please see below I realized they were charging me a monthly fee for SSL on a domain I don't really use, and I stopped it.
It's more than a month later, and still no call from ANYONE - even after getting some customer survey, and stating my disappointment regarding this issue.
- Client purchased the SSL when they initially purchased the hosting plan and only submitted cancellation once it came up for renewal again
- We realized that there was an error and provided the client with a full refund and apologized to the client and explained how the error occurred with regards to the cancellation
- Client was called on the following dates: 2019-02-15 08:50 & 2019-02-20 14:50 (no answer to the second call)
- The emails were with regards to the client denying the purchase of the certificate – proof was sent to the client that they placed the order when they signed up for the initial service.
It's more than a month later, and still no call from ANYONE - even after getting some customer survey, and stating my disappointment regarding this issue.
- Please see dates of calls / attempted calls above