1 reviews | Active since Jul 2011
False advertising on their homepage
On their homepage it is advertised: "60 days money back guarantee" and "cancel anytime free of charge".
A year ago I paid for hosting and chose the yearly billing cycle. When the hosting came up for renewal now I informed them that I no longer need the service and wish to cancel. I was told that I have to pay the invoice before I can cancel. So now I have to pay R1200 for another year of hosting that I don't need just to cancel the service.
The customer service has been absolutely **********.
Do not trust their adverts on the homepage, because there certainly is no 60 days money back and it's definitely not free or easy to cancel anytime.
Hi
Please, can I ask you to send either your account number, domain name or support ticket number to billing @ domains.co.za and this issue and mark it for attention EXCO.
I will make sure that the appropriate people look at this and resolve
Apologies for any inconvenience
Hi
Please, can I ask you to send either your account number, domain name or support ticket number to billing @ domains.co.za and this issue and mark it for attention EXCO.
I will make sure that the appropriate people look at this and resolve
Apologies for any inconvenience
Hi
We would really like to solve this issue; once again please may I ask if you can send the relevant information to billing @ domains.co.za so that EXCO can see what happened and if there was anything that we did incorrectly that we can rectify with yourself and make sure that this does not happen in the future.
Thank you once again for understanding
Hi
We would really like to solve this issue; once again please may I ask if you can send the relevant information to billing @ domains.co.za so that EXCO can see what happened and if there was anything that we did incorrectly that we can rectify with yourself and make sure that this does not happen in the future.
Thank you once again for understanding