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Giovanni C
1 reviews | Active since Apr 2012
31 Jul 2021, 12:08
Domain wrongly suspended!!!
My business domain was due for renewal and and I paid my invoice. I even received two email stating payment and renewal was successful. Then a few days later on a Friday, I received another email stating that my domain has been suspended. My website and emails no longer work. I tried contacting support to reinstate my website, but nothing. I guess I will be down for the whole weekend until they come back into the office on Monday. This is the 2nd time I've experience a billing glitch this year, so I think it is time to move my domains away to a more reliable registrar.
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Giovanni C's updateReviewer Update
02 Aug 2021, 15:45My issue was resolved first thing Monday morning. They informed me the error had happened because of technical issue that occurred as a result of maintenance performed by their service provider ZACR. I'll upgrade my review from 1 star to 3, as I unfortunately was still down for the whole weekend and this probably could have been fixed sooner or even avoided, as domains.co.za had the data that I paid and they had the data that I was being suspended (since they sent the email informing me)
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Giovanni C's update02 Aug 2021, 15:45
Reviewer Update
My issue was resolved first thing Monday morning. They informed me the error had happened because of technical issue that occurred as a result of maintenance performed by their service provider ZACR. I'll upgrade my review from 1 star to 3, as I unfortunately was still down for the whole weekend and this probably could have been fixed sooner or even avoided, as domains.co.za had the data that I paid and they had the data that I was being suspended (since they sent the email informing me)
Domains.co.za's replyOfficial
02 Aug 2021, 16:05Hi Giovanni
Glad it was resolved, the issue stemmed from Scheduled Database Maintenance on Wednesday 21 July 2021 by ZACR (The Registry), this issue affected numerous .co.za domains at the Registry. Unfortunately, we had no control of the issue and was even escalated to the CEO of ZACR (https://registry.net.za/) when it became apparent that it was a larger issue and not just related to a single domain, we still await his response. Apologies again for any inconvenience.
Glad it was resolved, the issue stemmed from Scheduled Database Maintenance on Wednesday 21 July 2021 by ZACR (The Registry), this issue affected numerous .co.za domains at the Registry. Unfortunately, we had no control of the issue and was even escalated to the CEO of ZACR (https://registry.net.za/) when it became apparent that it was a larger issue and not just related to a single domain, we still await his response. Apologies again for any inconvenience.
Domains.co.za's reply02 Aug 2021, 16:05
Official
Hi Giovanni
Glad it was resolved, the issue stemmed from Scheduled Database Maintenance on Wednesday 21 July 2021 by ZACR (The Registry), this issue affected numerous .co.za domains at the Registry. Unfortunately, we had no control of the issue and was even escalated to the CEO of ZACR (https://registry.net.za/) when it became apparent that it was a larger issue and not just related to a single domain, we still await his response. Apologies again for any inconvenience.
Glad it was resolved, the issue stemmed from Scheduled Database Maintenance on Wednesday 21 July 2021 by ZACR (The Registry), this issue affected numerous .co.za domains at the Registry. Unfortunately, we had no control of the issue and was even escalated to the CEO of ZACR (https://registry.net.za/) when it became apparent that it was a larger issue and not just related to a single domain, we still await his response. Apologies again for any inconvenience.