Brilliant, caring customer service. What is difference! Thank you

May 2022: My credit card details had expired and I called to ask how to change them From a quick response (I waited less than 15 seconds) to the fact that your system actually recognised my phone and you already had the details, to the polite and friendly way the support lady helped me fix the problem, it was an excellent experience. After completing the transaction I received an error message saying there was a problem (looked like a payment gateway tech error). So I called again, and once more had a terrific customer experience as the lady (a different one) helped me check that all was indeed OK. All done in about a minute. I commend the manager who put the support systems in place and the team that so clearly have the customers interests at heart. It is a rate occurrence nowadays. Well done to all and thank you.