SN
Simphiwe N

1 reviews | Active since Jan 2017

11 May 2026, 00:05

Bad Business Practice

I created a sub-domain, installed Wordpress and proceeded to develop a website using their hosting. Mind you I’m a first time user but have many years experience in this space having worked with Afrihost and going on to start my own hosting company. Anyhu I Made great progress the past couple of days untill today.

Logged into the Wordpress Dashboard this evening to continue working on the site and I found that i couldn't work on the site. Everytime i try access the landing page through the dashboard i get routed to a coming soon page which is linked to the site builder they have.

I checked file manager and i saw that they added a new index file called spb_index and tempered with the original wordpress index page leading me to constantly land on their SPB page. I did not ask for this i just saw it there without my consent.

Firstly, why are you editing my files without my permission? Why are you forcing me to use a page builder i have no intention of using? If i had to take this up with the National Consumer Commission domains would not have a great time. I have great relationships with the people at NCC so i can take it that far if need be.

It’s not a big of deal for that but I hate this kind of business practice. It’s despicable.

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Replies (3)
Domains.co.za
Domains.co.za's reply11 May 2026, 07:51
Official
Hi Simphiwe, 
We have checked and are not able to locate your account or see any tickets open for this. 
Please may you send a mail to *** in order for us to investigate and assist with resolving the matter as we do not edit or make changes to clients websites. 
SN
Simphiwe N's update11 May 2026, 08:29
Reviewer Update
I have fixed the issue but for your interest the domain in question is https://www.dev.lumace.co.za/.
Domains.co.za
Domains.co.za's reply11 May 2026, 10:49
Official
We have gone through the logs and we picked up an IP from Home-Connect clicked on SiteBuilder to activate the file. There was then a connection from RocketNet that disabled the file. 

As there are 2 people accessing this account and making changes we believe this is where the issue stemmed from.

We are glad you were able to resolve the issue. 
Should you need any assistance please ask the main account holder to reach out to our Support Team.