Pathetic after-sales service from DC Wireless

We switched to Dolphin Coast Wireless mid January, opting for a 10 meg wireless internet connection. The connection only worked well for about a week, and has been inconsistent since - delivering sub-par performances on testing. We dealt with a technician called Jivesh. A remote fix was attempted, and we reported after a week of monitoring that the service was still sub-par. He acknowledged that there was a problem with the router, and promised to make arrangements to replace it. He didn't call on the scheduled day to make an appointment, and made an attempt 2 days later at around 11:00 - The call was missed and we made several attempts to reach him from 5 minutes after his attempted call - no response despite leaving our contact details. I attempted to speak to the technical manager Stefan by around 15:00 who did not hear out my complaint - only said he would get the technician to call me back forthwith - this never happened.

Bottom line - we are paying premium price for a premium service and receiving worse performance than the previous service provider. And the company just gives one the runaround when trying to get the service you pay for.

I would not recommend anybody use DC Wireless