DeepDream
Unclaimed Business
|1|11 Reviews (last 12 months)|This business does not respond to reviews
DeepDream
Unclaimed Business
|1
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, DeepDream is generating serious concern among South African shoppers who ordered and paid for mattress toppers and pillows online. Customers report that goods advertised for delivery within one to five working days never arrived, sometimes weeks or months after payment. Emails go unanswered or receive generic replies blaming factory delays and awaited bulk stock, and no working telephone number is available. Refund requests are ignored, leaving several buyers out of pocket and suspecting fraud.
Performance(last 12 months):
Trustindex Rating
1.9NPS Score
-88Unlikely
TrustIndex
1.9
NPS Score
-88
Recommended: Unlikely
Review Distribution
1|11 Reviews
Jan '26 - Sep '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceT
Tracey
1 reviews | Active since Sept 2026
15 Sept 2026, 16:23
Trace
Ordered my mattress topper in the beginning of Sept'26, as of today still no correspondence from them, I sent them a email to the email address they gave and it came back no such email address like that. So I have been totally ****med.
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Tracey
1 reviews | Active since Sept 2026
15 Sept 2026, 16:23
Trace
Ordered my mattress topper in the beginning of Sept'26, as of today still no correspondence from them, I sent them a email to the email address they gave and it came back no such email address like that. So I have been totally ****med.
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Replies (0)IM
Irene M
1 reviews | Active since May 2020
7 May 2026, 11:12
DEEPDREAM TAKES MONEY AND NO TOPPER OR COMMUNICATION
Good day We have order their mattrass topper 16 April 2026 and up to date no topper 7 May 2026. They also do not answer on the emails and there is no number you can phone.
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JR
Judy R
1 reviews | Active since Feb 2026
23 Feb 2026, 15:15
Non delivery of mattress topper/ ****s & ****mers
I ordered my mattress topper on the 17/ 01/2026 paid R 1699 That was over 5 weeks ago, promise of delivery in 5 working days is a complete lie 😑 I tried phoning them on a number advertised, it comes up with a person's name but they don't answer! I emailed them a couple of times and have had 3 responses the last response over 2 weeks ago saying they are waiting for a bulk delivery and I will be informed when the courier collects my mattress topper for delivery. Every email response has been a lie, and the responses seem to be prescription ie AI responses! I am sure this company is a ****..... DO NOT ORDER FROM THEM...... you will definitely be out of pocket. They are ******* and ****s, do not trust anything they say 😡
Helpful (0)
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Judy R
1 reviews | Active since Feb 2026
23 Feb 2026, 15:15
Non delivery of mattress topper/ ****s & ****mers
I ordered my mattress topper on the 17/ 01/2026 paid R 1699 That was over 5 weeks ago, promise of delivery in 5 working days is a complete lie 😑 I tried phoning them on a number advertised, it comes up with a person's name but they don't answer! I emailed them a couple of times and have had 3 responses the last response over 2 weeks ago saying they are waiting for a bulk delivery and I will be informed when the courier collects my mattress topper for delivery. Every email response has been a lie, and the responses seem to be prescription ie AI responses! I am sure this company is a ****..... DO NOT ORDER FROM THEM...... you will definitely be out of pocket. They are ******* and ****s, do not trust anything they say 😡
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Replies (0)AvdW
Andries van der Walt
1 reviews | Active since Oct 2010
17 Feb 2026, 13:26
Is this a ****?
Order and pay R 2 599-00 on 19-01-2026. Delivery was supposed to take 5 business days. Requested to pay back my money on 17-02-2026, waiting for the response.
Helpful (0)
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Andries van der Walt
1 reviews | Active since Oct 2010
17 Feb 2026, 13:26
Is this a ****?
Order and pay R 2 599-00 on 19-01-2026. Delivery was supposed to take 5 business days. Requested to pay back my money on 17-02-2026, waiting for the response.
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Replies (0)KM
Karen M
1 reviews | Active since Aug 2012
16 Feb 2026, 10:51
Very poor service.
Very poor customer service, uncontactable and nameless staff. E-mail contact is pathetic. Ordered & Paid 29 Jan. max 5 days to ship. Got e-mail stating complete your order but money is off my account. Thought I'd been SCA... As of 16 Feb NOTHING. Try e-mail them no staff member name, no dates of shipping i asked for a refund a week ago - e-mail once again into a black hole - no response. And still no delivery received but they have my money.
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Karen M
1 reviews | Active since Aug 2012
16 Feb 2026, 10:51
Very poor service.
Very poor customer service, uncontactable and nameless staff. E-mail contact is pathetic. Ordered & Paid 29 Jan. max 5 days to ship. Got e-mail stating complete your order but money is off my account. Thought I'd been SCA... As of 16 Feb NOTHING. Try e-mail them no staff member name, no dates of shipping i asked for a refund a week ago - e-mail once again into a black hole - no response. And still no delivery received but they have my money.
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Replies (0)DW
Douglas W
1 reviews | Active since Feb 2013
14 Feb 2026, 09:10
No promises fulfilled - still waiting
I ordered and paid R2948 on 19 January 2026. Delivery promised in 5 days. I evantually received a response when I emailed and asked if I had been ****med Good day. We are receiving bulk stock this week. As soon as the couriers collected your stock for delivery you will receive an email. We do not intent to **** anyone! We are simply just caught up with our factory delaying our stock. Kind regards
Helpful (0)
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Douglas W
1 reviews | Active since Feb 2013
14 Feb 2026, 09:10
No promises fulfilled - still waiting
I ordered and paid R2948 on 19 January 2026. Delivery promised in 5 days. I evantually received a response when I emailed and asked if I had been ****med Good day. We are receiving bulk stock this week. As soon as the couriers collected your stock for delivery you will receive an email. We do not intent to **** anyone! We are simply just caught up with our factory delaying our stock. Kind regards
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Replies (0)