Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Debonairs Pizza faces severe and widespread service failures across its franchise network. Customers consistently report orders marked as delivered that never arrive, waits stretching to two or three hours, and Triple Decker pizzas arriving dry and empty. A recurring theme is managers refusing accountability, with refunds and head office case numbers left unresolved for weeks. Isolated branches such as Witbank Highveld Mall and Dawn Park earn genuine praise.
Top Strengths:
- •Hygiene, Cleanliness & Store Conditions: The least frequently raised theme, and a handful of branches such as Witbank Highveld Mall are praised as consistently clean. However, foreign objects, pest sightings and customers falling ill after eating still dominate what is described.
TrustIndex
1.7
NPS Score
-93
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Debonairs Pizza
What do customers say about Debonairs Pizza?
Based on recent customer reviews, Debonairs Pizza faces severe and widespread service failures across its franchise network. Customers consistently report orders marked as delivered that never arrive, waits stretching to two or three hours, and Triple Decker pizzas arriving dry and empty. A recurring theme is managers refusing accountability, with refunds and head office case numbers left unresolved for weeks. Isolated branches such as Witbank Highveld Mall and Dawn Park earn genuine praise.
What is Debonairs Pizza's biggest strength?
Debonairs Pizza's biggest strength, according to Hellopeter's AI analysis, is Hygiene, Cleanliness & Store Conditions. The least frequently raised theme, and a handful of branches such as Witbank Highveld Mall are praised as consistently clean. However, foreign objects, pest sightings and customers falling ill after eating still dominate what is described.
What are the most common complaints about Debonairs Pizza?
The most common complaint about Debonairs Pizza, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Staff Conduct. Customers repeatedly describe managers who dismiss complaints, tell them the poor pizza is standard, or hang up mid call. Named cashiers and managers are accused of shouting, swearing and even threatening paying customers with no consequence.
Is Debonairs Pizza trustworthy?
Debonairs Pizza has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 528 reviews in the last 12 months. Hellopeter has tracked Debonairs Pizza across 12,166 total reviews. How is the TrustIndex calculated? →
Recent reviews (528)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2026
Extremely nonsense
Debonairs Pizza SA is this what you give us in New Market? I ordered a creamy chicken large pizza and I asked that it must not have mushroom and tomato but look at the filling there's no chicken and the onion is burned what u advertise and what we get is totally different. This is just nonsense? So u want to tell me your toppings are tomato and mushroom? There's no chicken here…
1 reviews | Active since Nov 2026
Extremely nonsense
Debonairs Pizza SA is this what you give us in New Market? I ordered a creamy chicken large pizza and I asked that it must not have mushroom and tomato but look at the filling there's no chicken and the onion is burned what u advertise and what we get is totally different. This is just nonsense? So u want to tell me your toppings are tomato and mushroom? There's no chicken here…
1 reviews | Active since Apr 2025
Terrible Service from Debonairs Pizza
I'm very disappointed in the service delivery. I've been waiting for an hour and a half for my pizza. When it arrived, the pizza was cold, and they didn't bring the cold drink with. The driver said they didn't give him a cold drink, and he looked on the slip and saw I did pay for the cold drink. The driver phoned me at 21:06 and said he's on his way with the cold drink, and it's already 21:45, and he's still not here with it. I mean, really, is this how Debonairs is doing business? I want to go to bed, but now, I have to wait until the driver brings the cold drink. I just phone the driver (22:00), he was so rude, while I was busy talking to him, he talked to someone else also, I'm going to spread the bad service on social media, as there is no professional communication and poor service
1 reviews | Active since Apr 2025
Terrible Service from Debonairs Pizza
I'm very disappointed in the service delivery. I've been waiting for an hour and a half for my pizza. When it arrived, the pizza was cold, and they didn't bring the cold drink with. The driver said they didn't give him a cold drink, and he looked on the slip and saw I did pay for the cold drink. The driver phoned me at 21:06 and said he's on his way with the cold drink, and it's already 21:45, and he's still not here with it. I mean, really, is this how Debonairs is doing business? I want to go to bed, but now, I have to wait until the driver brings the cold drink. I just phone the driver (22:00), he was so rude, while I was busy talking to him, he talked to someone else also, I'm going to spread the bad service on social media, as there is no professional communication and poor service
1 reviews | Active since Oct 2020
Debonaires Greenstone Mall service dissatisfaction
I placed the order to be delivered at my son's school and left his name/grade on the delivery instructions so that the receptionist can contact him to collect. To my shock coming home from work, he did not receive his pizza which means he didn't have lunch. I immediately contacted Debonaires Greenstone Mall to understand what had transpired and spoke to a lady by the name of Lorraine whom I was later informed is the store manager. She didn't know to whom it was delivered to and suggested to provide me the driver's contact number of which I refused. This mendate solely lies with the store and she advised would call me back. After 30min had passed, I recalled the store only to find she has had left for the day without any updates to the query I raised. The lack of professionalism and inconsiderate has me appalled and disappointed but mostly angered that my son was the most affected which I need to stress more than anything else!
1 reviews | Active since Oct 2020
Debonaires Greenstone Mall service dissatisfaction
I placed the order to be delivered at my son's school and left his name/grade on the delivery instructions so that the receptionist can contact him to collect. To my shock coming home from work, he did not receive his pizza which means he didn't have lunch. I immediately contacted Debonaires Greenstone Mall to understand what had transpired and spoke to a lady by the name of Lorraine whom I was later informed is the store manager. She didn't know to whom it was delivered to and suggested to provide me the driver's contact number of which I refused. This mendate solely lies with the store and she advised would call me back. After 30min had passed, I recalled the store only to find she has had left for the day without any updates to the query I raised. The lack of professionalism and inconsiderate has me appalled and disappointed but mostly angered that my son was the most affected which I need to stress more than anything else!
1 reviews | Active since May 2013
Terrible pizza
Yesterday I bought the new club triple decker online, I was so excited 😊 but to my disappointment the pizza was terrible it's nothing like they show on TV. It's was dry, thin it's didn't look like a triple decker, worst of all it was not cheesy it was like I was eating a homemade sandwich. My invoice number ***, Chris Hani mall did the delivery. How disappointing 😞
1 reviews | Active since May 2013
Terrible pizza
Yesterday I bought the new club triple decker online, I was so excited 😊 but to my disappointment the pizza was terrible it's nothing like they show on TV. It's was dry, thin it's didn't look like a triple decker, worst of all it was not cheesy it was like I was eating a homemade sandwich. My invoice number ***, Chris Hani mall did the delivery. How disappointing 😞
1 reviews | Active since Nov 2026
I would like to attach pictures of what i got so called pizza
I dont have much but when I do i like to treat myself this is not the first time sometning like this has occurrd it happend before but i left it i gave them another chance and this is what i got for my money a tripple decker creamy chicken which was so unpleasant , no chicken nothing creamy and mushrooms and onions on , hard crust this is really disgusting and i am surely not the first one who has this issue, so much money for a pizza and what you get is not up to standard !
1 reviews | Active since Nov 2026
I would like to attach pictures of what i got so called pizza
I dont have much but when I do i like to treat myself this is not the first time sometning like this has occurrd it happend before but i left it i gave them another chance and this is what i got for my money a tripple decker creamy chicken which was so unpleasant , no chicken nothing creamy and mushrooms and onions on , hard crust this is really disgusting and i am surely not the first one who has this issue, so much money for a pizza and what you get is not up to standard !
1 reviews | Active since Nov 2019
Bad slow service
Debonairs pizza in gateway food court very bad service, one cashier dealing with confused customers who are undecided as to what they want then we have to wait for them to decided and also cancelling orders waiting for them to call the manager while no one attending to the next customer's ended up leaving
1 reviews | Active since Nov 2019
Bad slow service
Debonairs pizza in gateway food court very bad service, one cashier dealing with confused customers who are undecided as to what they want then we have to wait for them to decided and also cancelling orders waiting for them to call the manager while no one attending to the next customer's ended up leaving
1 reviews | Active since Jun 2017
Bad experience worse to a mother who knows what kids can react when they are hungry
I bought pizza at debornaise Lemo Mall Saturday late it was over the counter not delivery by the time my kids arrive and they wanted to eat they told me Pizza is burned I didn't even take it crus after some times I went to dish up for myself that's when I noticed the following day I called them and explained they requested the picture I did send them after lady by the name Portia called that where is the Pizza I tried to explain that my kids where hi gry and it was late thy end up eating it in the middle as the picture shows she told me she won't replace it even if I have pictures cause their manager said they tell their friends to eat pizza and Complain after so she won't replace it I tried to tell her what was I supposed to do my kids are hungry is already late and u closed by that time she told me I should have called so if I called while the shop is closed who was going to answer. That lady was not professional and she tell me about friends I don't have a friend their I am a customer who normally order over the counter or telephonically I was so dissaponted to get such at the big Company like that and I trusted them that's why I didn't Check it at the store so my trust turned into dissapointment I wanted to attach pictures but I see the is no place
1 reviews | Active since Jun 2017
Bad experience worse to a mother who knows what kids can react when they are hungry
I bought pizza at debornaise Lemo Mall Saturday late it was over the counter not delivery by the time my kids arrive and they wanted to eat they told me Pizza is burned I didn't even take it crus after some times I went to dish up for myself that's when I noticed the following day I called them and explained they requested the picture I did send them after lady by the name Portia called that where is the Pizza I tried to explain that my kids where hi gry and it was late thy end up eating it in the middle as the picture shows she told me she won't replace it even if I have pictures cause their manager said they tell their friends to eat pizza and Complain after so she won't replace it I tried to tell her what was I supposed to do my kids are hungry is already late and u closed by that time she told me I should have called so if I called while the shop is closed who was going to answer. That lady was not professional and she tell me about friends I don't have a friend their I am a customer who normally order over the counter or telephonically I was so dissaponted to get such at the big Company like that and I trusted them that's why I didn't Check it at the store so my trust turned into dissapointment I wanted to attach pictures but I see the is no place