Bad experience worse to a mother who knows what kids can react when they are hungry

I bought pizza at debornaise Lemo Mall Saturday late it was over the counter not delivery by the time my kids arrive and they wanted to eat they told me Pizza is burned I didn't even take it crus after some times I went to dish up for myself that's when I noticed the following day I called them and explained they requested the picture I did send them after lady by the name Portia called that where is the Pizza I tried to explain that my kids where hi gry and it was late thy end up eating it in the middle as the picture shows she told me she won't replace it even if I have pictures cause their manager said they tell their friends to eat pizza and Complain after so she won't replace it I tried to tell her what was I supposed to do my kids are hungry is already late and u closed by that time she told me I should have called so if I called while the shop is closed who was going to answer. That lady was not professional and she tell me about friends I don't have a friend their I am a customer who normally order over the counter or telephonically

I was so dissaponted to get such at the big Company like that and I trusted them that's why I didn't Check it at the store so my trust turned into dissapointment I wanted to attach pictures but I see the is no place