Zero Customer Service

My fiber line (after only having it for 2 months) has just stopped working. I lodged a complaint and was assured that by the next day or 2 days later LATEST someone would come out and fix / replace it for me. I have had ZERO calls from anyone and have had to keep phoning to get any form of update so that I can make a plan to be there when they arrive. Yesterday, I was told that latest today someone will come out. Today AGAIN I had to call as had heard nothing and got told that the technicians had already been sent out and that they will come tomorrow. After expressing my disappointment, I was told that there was ABSOLUTELY nothing they could do besides from apologising for the bad service. Being in the customer service industry I know that there is ALWAYS something one can do (if they care) to apologise - whether it be making a plan to get it done today or apologising in another way - but no! I was told that even if I complain, absolutely nothing can be done as it is quote "set in stone." VERY VERY VERY unimpressed (not to mention with my actual fiber which is not working after 2 months of having it.........) I wish people in this country CARED more.