Worst customer service ever!!!!

This has to be one of the most frustrating companies when it comes to customer service and general communication. I have been using cybersmart for almost a year now and they are not cheap. Every few months something happens where either a brand new router they installed is not working or someone broke a Fibre line in my area. Those things one cannot always control but at least you can communicate with your customers. Every single time there is an issue with wifi connection, especially if the issue affects an entire building or area, I always have to reach out to them and after a few hours they will get back with an answer along the lines of "we are aware of the issue, we don't know when it will be sorted and apologize for the inconvenience" worst of all, this company has struck a deal with the board of trustees in this building to block all other Wi-Fi providers. There has never been proactive communication even though they have us on their distribution lists when it comes to paying our accounts, why can't they use the same mailing lists to tell us what is going on without having to deal with irate customers? I am particularly upset about this because I work from home and there never been any compensation for all the time and work lost and some of us don't have very understanding bosses especially when your wifi has been off for a whole work day going on two days. I don't know why cybersmart is blatant with their lack of customer service. Is it because you know we don't have any other option than to use your awful services? You guys need to do better for your customers, we don't miss payments and we don't mess with your money and yet you are messing with ours and then fold your hands after that.