WORSE than Telkom

In July last year, in good faith I agreed to lock myself into a 24-month contract for fibre broadband after Cybermsart approached my body corporate and touted their fibre as a panacea for the evils of ADSL. They promised we'd have lightning-fast internet by November. After numerous stretches of inexplicable radio silence and mounting frustration within the block, we finally got fibre - almost a year later. That's when my troubles started.

I cancelled my Telkom ADSL line and sold my perfectly operational Huawei wifi router (because Cybersmart installed their own as part of the deal). Ever since, I have experienced constant wifi outages. Nothing works properly because the signal keeps dropping. I have spent goodness know how many Rands calling the Support line, holding forever, then having the Support guys keep changing various settings - which fix the problem "now" but tomorrow I get the same problem. Other than one Support guy, none of them bothered to log my calls, so every subsequent call I get told that they don't have a record of my prior complaints. I was without internet for two days after I emailed Support and the guy threatened to charge me a R750 callout fee if it turned out I was wrong (!!) and forced me to take the router to their offices for testing. When I got my sister to take it in, it turns out that we should NEVER have unplugged the router in the first place! I had two wait two days for Cybersmart to "find" a technician to reinstate my internet connection - two days which they happily continued to bill me for.

After numerous calls and emails (and excuses, and more Support people saying they'd get back to me but never doing so), I eventually got told to call a company called Gummy to deal with the router problem - apparently Cybermsart is not in business of fixing their own faulty routers. I called Gummy on Friday; the guy said he'd check it out and call me back. He never did. I'm still stuck with a faulty router and constant wifi outages.

Conclusion: Cybersmart is an arrogant, *********** company. There is ZERO accountability and they couldn't be bothered once they have your money. Save yourself the headache and stick to Telkom, or hold out for another fibre player to come into your area.