What customer support?

<p>After 2 failed attempts to have my line speed fixed, I decided to lower my line speed from 10Mbps to 4Mbps as I was not getting what I was paying for in any way and to save cost. The change was made almost immediately. What followed was a shocker! I would now pay almost R350 more per month more. Almost 80 e-mails and a week later I received an e-mail only to explain that I was on a promotional gift and a changed would incur higher cost. My question was simply "Why would any logical person make this decision if they knew that this would be the case?" I was obviously not informed of the higher cost when I requested the change. Needless to say we are now back to having to write an obscene amount of e-mails to try and get a response. There is also no chance of actually speaking to the accounts department. Looking at previous complaints and taking into consideration how I was treated till now, i doubt that Cybersmart would react because they just don't care about their customers.</p>