Value for money, but POOR support

<p>After using about 340 GB of data on my UNCAPPED ADSL contract, I realised that I'm being soft-capped. And that is fine by me.</p> <p> </p> <p>The next month, however, Cybersmart reduced my 'UNCAPPED' data so that I started being capped at around 200 Gb.</p> <p> </p> <p>After 6 weeks of sending emails. I still do not have any document that shows me your soft-cap policy.</p> <p> </p> <p>I have an email trail (22 emails) going back to mid July and I am simply being ignored or given the standard 'It's in the Fair Usage Policy document' response. </p> <p> </p> <p>It is NOT. You HAVE to quantify your limits if you want users to compare and shop for the best service provider. You CAN NOT simply say that the 'soft cap' gets implemented at your discression.</p> <p> </p> <p>Stop ignoring my pleas. As said before, I will not go away until you update your Fair Usage Policy documentation on the web with actual limits of where you will start capping users. </p>