unhappy customer

<p>so this started out good. I found better prices and they offered to match it for me, so I upgraded my line with the matched price. (I have all of this on E-mail). I was vary happy with them, even told them so in a mail.</p> <p>But then the time comes for me to pay and the price they told me(on e-mail from accounts) and the price that they debit are not the same. so I call them to fix it. long story short I get a mail that said that they fixed it and the state again what they are charging me. the vary next day I get a sms from my bank that they debited the money, and again its the standard rate, again its not the amount that the told me on e-mail. so I call, vary unhappy, the first guy I talk to puts me on hold for 10min for his manager, after 10min he tels me that the manager is busy on a call and he will call me back with a.s.a.p. so i feel beter. half the day pases and nothing, I decide to call again, this time I talk to some one else, he tels me that they cant do anything and I just have to e-mail accounts and wait for a reply and that the manager is off today, no this ****ed me off(why was I on hold for 10min this morning?)</p> <p>I am looking for a different ISP and I strongly recommend no one else to use cybersmart.</p>