The Zombies have taken over at Cybersmart

I've been a Cybersmart customer for a long time and this is my first bad service moment with the company. I was an ADSL customer who also had a telephone service from Telkom on the same line.

On the night of 10 June, copper cables at the exchange are ****** and I logged faults with CyberSmart and with Telkom the next day (I already had an open fault with Cybersmart for poor ADSL speeds, which I updated. Telkom responded fairly quickly, calling me to explain the missing cables and inform me that the cables would not be replaced.

I subsequently emailed Cybersmart asking for a prorata refund of payment for ADSL services. Some nitwit responded and wrote that there would be no refund and that I had access to my service until month-end. No matter how simply I explained it, this idiot couldn't grasp that without the copper there is no ADSL service to access. She nevertheless claimed to have escalated it to "management" who, she said, refused my request for a prorata refund.

Subsequently, I received an unsolicited message from Telkom to say that I would be getting a prorata credit on my telephone line rental on my next account. That led me to deduce that Cybersmart would similarly get a credit so why the hell will they not give me a prorata refund?