The Worst Customer Service in addition to other ISPs

To say that I am appalled by the customer service of Cybersmart is an understatement. I placed an order to move from my previous ISP to Cybersmart a month ago. I received a order rejection email last week because the agent had placed the order while my line was still active with my previous ISP. I got told to re-place the order, which I did last week Wednesday, and indicated to various Cybersmart agents that my wife and I cannot afford to be without internet as our work requires a connection. To-date I got pushed back and forth between Cybersmart and Vumatel, with the one stating that the other has to resolve or activate the package on their side. I have also received no acknowledgement emails from Cybersmart, except what I heard via my telephone calls (of which I've also been put on hold, on average for 15-20minutes with each call) because Arashaad has to provide feedback, etc. I am extremely frustrated and would like to ask Cybersmart to cancel the application if I do not get any positive feedback by COB today... and "It is in progress" will not suffice, because I've been told this for the last four days too. #putritservice