the depressing facts about dealing with Cybersmart.

Nov 2015 - app**** for fibre to be installed with the understanding it would take max 6 months as they were still rolling out in area. Pre ordered a package that was really good so was prepared to wait. June 2016 - May 2018 - series of emails and phone calls to CS asking when is this actually happening and continued to hold out due to the “good deal”. May 24th - received a mail saying installtion will take place The following day at 14:30 May 25th - received a cancellation of appointment June 1st - called them and was told I would have installtion 5 June at 15:30. June 5 - cybersmart do not show up. I called and was told I must wait until July. I have waited for 3 years and now have no internet at all. This is all in conjuction with Telkom not fixing my phone line for 2 months, so no phone. Mweb “upgrading” my adsl for an R650 a month and I average a 0.9mps speed. Gospel truth! I work from home so have no means to do my work anymore. It is evil what these people do to us and I hope one day the law catches up with them and make it ******* to put people through this stress when they are supposed to be “service providers”. Im typing this on my phone as I no longer have access to internet even though I pay for it.