Terrible customer service. Website remains down.

This hosting company has not only cost me time, but loads of business. My site has been down for 90% of the time for the past week. This equates to me having to constantly tell my clients to please check back later. Which means money lost. Cybersmart don't answer their phones. When they bother responding to an email 3 days later, they don't solve the problem. Further emails are ignored. These guys are cheap for a reason. I cannot believe that a business with such ********** customer service manages to stay afloat. I would steer clear of these people - there are many other web service providers that do a much better job. PS: They do respond to invoice queries immediately. They just LOVE taking your money. But do absolutely nothing for it.