Terrible communication and customer service.

On application, I had to fill in my address to see if my area was covered. All seemed well and I received my order number. After a week I had heard nothing. I had to contact customer support. I was then asked what my address was (again) and then informed (a week after application) that my apartment building did not have a connection and that they would need permission from the landlords. When I asked how long it might take to get connected, they could not give me an answer. I decided to be patient. I waited close to a month and received no communication of progress from CS. On contacting customer support they still weren't sure how long it would take for installation. I cancelled and contacted Connected Space and had internet within 6 hours with quick and friendly customer service. Yes, I get it, connected space already had a line into the building and cybersmart didn't, but man, this could have been handled a lot better where I wouldn't have to wait close to a month for nothing.