Taking funds for line installation that never happened

<p>App**** for fiber line in Feb</p> <p>Waited until 25 May for Cybersmart to get Telkom to install the line at my unit in a complex already rigged with fibre. Just need to connect the line to my unit. Cybersmart charges R1500 for this. Telkom couldn't complete the installation. I informed Cybersmart that the line was not installed het. Today Cybersmart deducted more than R2400 from my bank account. For what? The installation that was never done? The data that I couldn't use? I know they did deliver the router of R629. Can I get the difference back please?</p>