Support?

Phoned into the companies tech support the person assisting is not knowledgable, i have told her i have done all troubleshooting steps before i phoned in but clearly listening is not part of a virtue... i have told her that i can see the line being online but it did not connect/authenticate to their servers to allow the internet connection... at the end this lady tells me its the router and i know it would not be because if it was then it wouldnt show me the line activity.... but my line is migrated to their company where they need to speak to telkom... but they did not do so i need to first get a new router... i had to phone telkom myself and got the answer and it has been rectified then the line worked for a day and since then i have phoned telkom myself because clearly moving the line to the isp not worth the effort as the staff does not speak to telkom or raise a request, if this is how the support is for just adsl then i dont even want to know what would happen if there is a fault on a fibre line and how long it will take to resolve, so im leaving this company, before all this i did not have any complaint of this stature, before the techs knew what was going on... now that the option for fibre is there it also took 2 weeks before someone decided to actually phone if it is still needed so imagine the support after it has been installed if it took so long to book it and im now seeing that support with just a adsl line