Shoddy service from lightning speed cybersmart internet!!!

Poor service from cybersmart lightspeed fibre internet service. We had uncapped fibre installed in our unit in September 2018 and have had to call out a technician 4 times in less than 2 months because the internet connection refuses to work. Every time the internet gets down it takes atleast 3 working days from the time I log a call to when the technician comes to fix the problem, at one point it took a week! The technicians do not work on weekends and after hours! I need to work at home on my internet and my son needs to do his homework and research online. Supervisors and call centre agents do not even care, no effort at all is made to resolve matters speedily. It’s a shame because in our complex we are only allowed to use cybersmart as an internet provider otherwise I would have moved to mweb/vuma and others. I’m sick and tired of this poor service