Shocking customer support, Absent management and poor ethics!!!!!!

Cyber smart has the worst customer support- in hindsight I would never have used them!!! Prior to signing up with the service provider we queried pricing on static IP charges, which was received in writing, and taking into consideration their ridiculously high activation fee we decided to contract their services. We had read online articles that their customer support was good. Once we had signed up Cybersmart suddenly changed their policy and now apparently charge a fee for a static IP. I later discovered how shockingly poor their customer support and management responsiveness is.Despite contacting the company on numerous occasions 《phone and email》 and requesting to speak with a manager for assistance since 23 Nov 2020, I have had no success in resolving my issue and have yet to receive a call or message from a manager. Instead of a manager calling me, a team lead called but was unable to assist- useless! I would never had signed up with their services had I known that they would be charging for a static IP and a ridiculous activation fee ontop of that, as well as such poor customer service and ethics! Unacceptable!