Salt in a wound

With the Covid19 epidemic, I had to leave my current residence, switched off everything, I was finally able to return after two months Jobless, and extremely financially strained. When I tried to get my fiber up and running even though cyber smart didn't provide a service at all (everything was off), I paid two months I was away ...THEN I was told still needed to pay another R1000 reactivation free to flick a switch

Im sorry im not going to be with an ISP that takes advantage of its customers especialy during world events like this.