Really bad ISP to use

Cybersmart is honestly the worst ISP I have ever had to use. I was forced to make use of cybersmart lightspeed fiber at Durham square as they are they own the rights to the fiber in the building and won’t allow any one else to provide.

I read up on them and they have more bad reviews than good and the manager James in Cape Town is well aware of that. Any ways I get signed up and they come do the installation, o told them I am worried about making use of cyber smart as I can’t have allot of down time and so forth. The guy said “ I can ensure you that cybersmart is a great company, they almost never are down and if there is an issue it is sorted out same day and if not by the next day”

Great so I had the fiber on the 18th and it was running smoothly and was awesome. But they had a issue getting the fiber running. The 19 my fiber is down. I call in and they tell me they are aware that the fiber is down in my complex they have people working on it. It will be sorted throughout the day. I went off to work as I need to. Now need to be in office as I have no fiber. On the 20th I call in before they start with the maintenance they had scheduled. The guy told me yes the fiber was not sorted out as the guys could not get access to the server room. Which is totally a lie. The servers are in the garage and any one with a acces card cans get to it. The 24 hour security who are always here would of opened. They sent a mail saying maintenance is done you just need to reboot your fiber. I did that and nothing. So today the 21st I call again. They can’t sort the issue out and the soonest they can have some one come around to my place to sort the fiber out or attempt to sort it out will be on Tuesday the 25th Jan. meaning I will have been down 7 days. Meaning 216 hours of having fiber with them I would be down for 168 hours of that time. 80 percent of the time I would of been down. How can they do that to people that have just signed with them. They are not worried because they know of you need fiber you need to make use of them and nothing you can do about it. If they are going to force you to use them they should ensure they keep your line up. So any one that does have a choice. Read the reviews on line look at the high number of bad reviews. Most of them I believe now to be true. The manager James. All he could say is sorry Tuesday at 12 is the soonest they can come out. Sorry all I can do for you. No sorry sir what we can do is since you just signed up we won’t charge you for the down time