Quick to take the money but can't sort out issues.

Its been almost two weeks waiting to get my fibre sorted out by Cybersmart. they keep saying they contacting FrogFoot but nothing seems to happen.

My first debit order went off for the full package amount but I'm still only getting 1% of my speed. I received Cat 6 cables as that was told by the technical support to have.

Still no speed. Today I phoned again and the same answer waiting on FrogFoot. Surely there should be a contact centre that you phone to log the call with Frogfoot.

This cannot be so difficult. Really quick to take the clients money but cannot sort out the issue.