Paying for a service for 12 months that did NOT WORK

<p> </p> <p>I would like to bring to your attention the details of my Cybersmart account as per the details on the below invoice.</p> <p> </p> <p>I opened the account around November 2015 and have not been able to enjoy any data transfer since inception.</p> <p>Subsequently Fabian Thomas isolated to problem to the supp**** modem. He was the only person that was able to help me and I enjoyed great service.</p> <p>I have phoned and written emails for almost year to have the issue resolved and have been extremely patient during this time.</p> <p> </p> <p>I mentioned to Fabian that I was entitled to some sort of credit due to me paying my account every month despite not having any connection or using any data. He said he would look into some sort of compensation.</p> <p> </p> <p>The invoice below arrived and to my shock and horror I was given a discount for half a month????</p> <p> </p> <p>What about the other 10 months where I paid full price for absolutely no connection whatsoever???</p> <p> </p> <p>Surely there was a miscommunication between your staff.</p> <p> </p> <p>Kindly let me know in writing what your intentions are with regards to some sort of realistic compensation, namely better speed for the same price for a year.</p>