PATHETIC SERVICE FROM CYBERSMART

I called Cybersmart and logged a technical fault on Saturday relating to an internet service disruption. I called them back on Monday as they do not offer any technical support on weekends. I spoke to a consultant (James) who promised to call me back. shortly. I call back after 2 hours as no call was made to me. I spoke to Shaun an extremely unprofessional and rude consultant who could not advise me when someone could address the fault. I advised that my daughter has had no internet since Saturday in the middle of her exams and she has an upcoming online exam. Shaun raised his voice and cut the call while I was speaking to him. Utterly shocking to have inept call center agents to top off your complete lack of service to clients.

Cybersmart do not take their clients seriously and have poor technical support.

I made a third call thankfully the lady I spoke to was a lot more professional and advised that they only look at faults from 11:00 am even if they were logged more than 48 hours ago. Someone will call me as to when the problem will be dealt with. Indicating that it may not be today. Pathetic customer service and I am struggling to even a award a single star. Avoid cybersmart rather go with other service providers.