Not the service that I am paying for at all!

For the last two weeks, I have been experiencing nothing but hassle with Cybersmart.

I am paying for a 200mbps Fiber line yet my download speed is MAXIMUM 5mbs while running a LAN cabled speed test!! My upload exceeds 200mbps yet when trying to update my drivers i get max 258KBps! This is NOT what I am paying for.

I tried calling their so called "24 hour help desk" yet after 25 minutes of waiting being " first in line" I have spoken to nobody as they either seem to not be there or are asleep.

I tried calling the beginning of this week and spoke with a Alexander from the Cape Town branch who said he will deal with the issue right away, yet after not hearing anything from him for an hour i phoned again to learn that he had STILL NOT attended the issue that he said he would an hour ago but promised me in 15minutes he would sort it out. Sure enough he did reset the router for me while i was at work HOWEVER after telling his co-worker that my 200mb line was STILL not even hitting over 100mbps download the gentleman told me "Alex is busy and he will phone you later" this was on Wednesday and I am STILL waiting for that phone call to sort out my connection.

This is extremely bad service from a company i've heard nothing but good things from.