No service, no assistance outright negligence.

The account is used for online gaming. It's a 10mb line, uncapped. For the last month the latency and packet loss has gone through the roof. Sitting at an average of 500 - 700 ms and roughly 17-34% packet loss. (EU servers)<br> <br> I've explained this over the course of the month. To numerous people. Everyone says they'll call me back. NO ONE DOES! EVER! It's an out right lie. Now, besides the lack of manners, I know, and have explained, that when using test accounts of other ISP's the problem is instantly rectified. latency of - 210 and -1% packet loss.<br> <br> I've given up trying to deal with Cybersmart techs. No one ever calls back, no one knows what's wrong. No one seems to care. I've been waiting for about a month now for a \ 2nd level tech"to get back to me. It seems"