No Fibre? What now?

We have been with Cybersmart for many years and have always received good service. A few months ago we went over to fibre (Openserve). However, we now need to move to another house and the area we're moving to does not have fibre or Telkom lines yet. We are now being penalized for having to cancel our contract for something which is out of our control. We have requested alternative options from Cybersmart but received none, except that we'll have to cancel. We feel it is unfair to penalize us.