DS
Dipolelo S
1 reviews | Active since May 2013
03 Sept 2026, 19:32
No customer service department
So disappointed and frustrated with Cybersmart. Half the time my emails are down, and the only way to reach them is through WhatsApp. Most of the time you get someone named Priya, who will not be helpful or will leave you hanging with no response and then the chat gets closed. How do they not have an efficient customer service department that you can actually CALL?!
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Cybersmart's replyOfficial
04 Sept 2026, 11:10Hi Dipolelo
Thank you for your feedback, our hosting support team operates remotely via email and WhatsApp as we have found this channel type to be the most effective way to gather accurate information from our clients to ensure that each case is assisted accurately and efficiently, however you are also able to contact our general support desk via *** and request to speak to a senior hosting technician if your query requires further escalation
I have reviewed all of your correspondence with our team and specifically your query on the evening of the 3rd of September, there was a period of around 40 minutes where feedback was delayed which was likely due to our team handling multiple queries from customers however thereafter you were provided with fast and concise responses to your questions regarding the IP address blacklisting and its potential causes and our team did advise on best practice to prevent this.
I have also escalated the correspondence for further review to ensure that there was no internal issues that may have caused the lengthy response delay that you had experienced.
We understand and apologise for the frustration that delay would have caused.
Regards,
Cybersmart
Thank you for your feedback, our hosting support team operates remotely via email and WhatsApp as we have found this channel type to be the most effective way to gather accurate information from our clients to ensure that each case is assisted accurately and efficiently, however you are also able to contact our general support desk via *** and request to speak to a senior hosting technician if your query requires further escalation
I have reviewed all of your correspondence with our team and specifically your query on the evening of the 3rd of September, there was a period of around 40 minutes where feedback was delayed which was likely due to our team handling multiple queries from customers however thereafter you were provided with fast and concise responses to your questions regarding the IP address blacklisting and its potential causes and our team did advise on best practice to prevent this.
I have also escalated the correspondence for further review to ensure that there was no internal issues that may have caused the lengthy response delay that you had experienced.
We understand and apologise for the frustration that delay would have caused.
Regards,
Cybersmart
Cybersmart's reply04 Sept 2026, 11:10
Official
Hi Dipolelo
Thank you for your feedback, our hosting support team operates remotely via email and WhatsApp as we have found this channel type to be the most effective way to gather accurate information from our clients to ensure that each case is assisted accurately and efficiently, however you are also able to contact our general support desk via *** and request to speak to a senior hosting technician if your query requires further escalation
I have reviewed all of your correspondence with our team and specifically your query on the evening of the 3rd of September, there was a period of around 40 minutes where feedback was delayed which was likely due to our team handling multiple queries from customers however thereafter you were provided with fast and concise responses to your questions regarding the IP address blacklisting and its potential causes and our team did advise on best practice to prevent this.
I have also escalated the correspondence for further review to ensure that there was no internal issues that may have caused the lengthy response delay that you had experienced.
We understand and apologise for the frustration that delay would have caused.
Regards,
Cybersmart
Thank you for your feedback, our hosting support team operates remotely via email and WhatsApp as we have found this channel type to be the most effective way to gather accurate information from our clients to ensure that each case is assisted accurately and efficiently, however you are also able to contact our general support desk via *** and request to speak to a senior hosting technician if your query requires further escalation
I have reviewed all of your correspondence with our team and specifically your query on the evening of the 3rd of September, there was a period of around 40 minutes where feedback was delayed which was likely due to our team handling multiple queries from customers however thereafter you were provided with fast and concise responses to your questions regarding the IP address blacklisting and its potential causes and our team did advise on best practice to prevent this.
I have also escalated the correspondence for further review to ensure that there was no internal issues that may have caused the lengthy response delay that you had experienced.
We understand and apologise for the frustration that delay would have caused.
Regards,
Cybersmart