No connection, no call back, customer care agents with an attitude

Customer service with an attitude. First of all not available after hours. I logged in a fault via email on Saturday and via phone call on Sunday. Alex said I will get a call on Monday morning and a technician will come to fix it as it seems to be a problem with the FSP connection. No call on Monday morning there I called after 12 (they say in their email the fault will be attended to withing 4 business hours) and first of all the agent said, ups, I don't know what's going on because the call is not logged and put me on hold just to tell me later there are no technicians available and due to the fact that I am not always at home (only on Mondays) he said then next week Monday... I even said maybe I must cancel the service and the answer short and sweet "that's your option"... After I asked to speak with a supervisor she could also not explain why I never received a call for the technician to come out and looong story short if I want after hours I must pay R750... Also she said the technicians start at 8 but they can only come at 8h30...and so on and on she also didn't look very interested except tagt she was telling me that they making me a favor to send a technician on Tuesday the earliest at 1pm because usually can take much longer... When I asked how long she said depends... Any way bad service all the way and the price per month is not cheap either. Not happy with your cost Omer service agents at all!