1 reviews | Active since Jun 2018
Long Lead Times for Fibre
I recently relocated to a new apartment in Green Point. I app**** for Fibre from Cybersmart (the apartment block's selected provider) and received an order number and notification that my order was in progress. This morning I contacted them and was informed that the waiting period is 6 weeks and that they would contact me closer to the time with an installation date. This is in stark contrast to my previous provider in the same area (MWEB), where the wireless router was delivered and my fibre up and running within a week. My current apartment is in a newish block, with existing fibre infrastructure, and the previous Tennant was (according to my knowledge) an existing client of Cybersmart. I would therefore advise potential customers of Cybersmart (where they have a choice of provider) to choose a provider that has shorter waiting period - especially if they, like myself, are dependant on internet to work from home - as Cybersmart is seemingly unable to role out fibre to new customers in a timeous manner.
