Lack of resolve & Poor service

I have been a customer of Cybersmart for about 2 to 3 years. I have a few domains registered with them. One of my domains was registered 18/12/2018 upon which I was/am automatically charged and my debit order deduction monthly. My annual domain registration fee is deducted three months before the 18/12 each year which happens in September. On 5 March this year Cybersmart decided to deduct another amount for domain registration and as confirmed by them, for this same domain they made a deduction for in September last year. At that point I was not livid at all as mistakes happen, but almost 2 months later after sending sending it to their escalations department made me livid as their accounts department AND escalations department doesn't seem to have the necessary skill to resolve this issue leaving me vulnerable to them making deductions as they please and not resolving this issue.

I am wondering how many other clients they are making false deductions from without resolving the issue. This is EXTREMELY poor service by Cybersmart and I do not recommend anybody doing business with them. This is not the first time I am experiencing poor service from Cybermart but this one where they have failed to resolve a payment query just puts the cherry on top.

I do not recommend anyone doing business with Cybersmart (that is https://www.cybersmart.co.za) I have already cancelled one of my domains which they are not reimbursing me for, and waiting on my other two to run its course so I cam move them elsewhere.