Incompetence of Cybersmart

We have an unkept contract with cybersmart Since last week Tuesday we had no fibre connection. My son phoned to bring it to their attention, he spoke to all the staff at the call center(repeating the story everytime) . Needless to say every one said they would come back to him and no one did. This included management. We were promised it would be up and running, today. We'll it's a week later and we still have no connection. While management and the call center staff are attempting to solve the problem, we are buying data and paying for a service NOT rendered.