Horrible Cybersmart Customer Service

We undergone 2 x price increases during 2020 We've queried both without any explanation, we've sent emails discussed with *********** staff who has been unable to provide any answers - the latest feedback has been that we will be contacted to discuss, no call received

You don't respond to emails, but notifications for payments seems to be priority Our account has always been up to date, the current shortfall is due to an increase without notice which we refuse to pay until someone has the decency to at least respond to our queries

Horrible Customer Service!!