GUTTER SERVICE!!!

My internet stopped working on the morning of 23 March 2015 (07.00 a.m.). After contacting the ISP CYBERSMART I was informed that my account had infact been disabled 2 months prior. No notifiaction of this despite them taking money every single month which they indicate with the invoices they send everytime they accept my money while happily not providing me with services. I was told it was due to missing documents. I was helped by a gentleman by the name of Reinhardt(pardon the spelling), extremely helpful. After all the documentions were received by them, still no internet. So I phone again. This time helped by a gentleman by the name of Daryl (again mind the spelling). Very helpful as well. after hours of attempting to fix the situation still no internet. So again i take it upon myself to contact them with the same problems. this time i spoke to a gentleman by the name of Jan(*spelling). Never in my life have i ever experienced the level of disrespect which i faced. Instead of addressing the issues and giving me solutions all i receive is him shouting at me about nonsensical issues.Despite nothing being resolved no-one has contaced me despite PROMISES being made.I'm about to SUE