GO WITH ANY OTHER ISP

If I could give Cybersmart zero stars, I absolutely would. This has been the most exasperating ISP experience of my life. I initiated a straightforward account transfer from my ex-partner to me in early January, and they claimed to have it processed by late January. Yet they still charged my ex for February, then abruptly cut off my internet in the middle of a critical work meeting—with no warning whatsoever.

Their billing department, especially a representative named Reshmee, reassured me multiple times that my account profile would be set up and debited starting in March. None of that happened. I had to chase them via phone, email, and WhatsApp, but got radio silence most of the time. The so-called “WhatsApp support line” is a joke, and the only reason I got any response at all was by insisting on speaking to the billing manager—something no paying customer should ever have to do just to keep their internet running.

I work from home and rely on stable connectivity, but Cybersmart’s incompetence and unresponsiveness turned this into a nightmare. Unfortunately, they’re the only ISP serving my complex, and they clearly exploit that monopoly by delivering terrible service without any regard for customer satisfaction. If you have the option to use any other ISP, do it. Don’t waste your time or your money here.