Doubting Cybersmarts Technical Skills

Logged a ticket 19 days ago due to a upload latency issue when i checked it has been there for almost 2 years having proof from my speedtest history. The trauma i went through having to dig and find my own information trying all 4 Cybersmart openserver packages Home Light, Home Premium and Business all being rebranded Telkom accounts experiencing constant internet drops. When i changed to Premium + Cybersmart the internet stopped dropping at random time during the day and Cybersmart claim it's their "best" package made no different with the poor internet experience and wasting my time and resources. The thing that irritates me the most I'm closer to Cape Town but my internet is routed via jhb-teraco ! The other issue is my upload latency is 10 x higher for local traffic compare to download latency.