Double debit and no refund

<p>I changed the billing for my hosting account with Cybersmart from monthly to annual in March 2017 and was billed the full amount in April.</p> <p>Then again in May 2017 I was billed and debited the same full annual amount for the hosting account as well as for the domain renewal fee whereas I was only supposed to be billed for the annual domain renewal fee.</p> <p>I logged a support ticket to the Cybersmart accounts division on 2 May 2017 and to date have only received an auto responder on the 2 May 2017 which stated queries are usually responded to within 8 hours. </p> <p>I have sent follow up emails the days after and still have not gotten any feedback from Cybersmart.</p> <p>I simply want confirmation that the annual amount debited for the hosting account has been refunded and and time frame of when I can expect the funds to reflect in my account.</p> <p> </p> <p>I honestly haven't had any bad experiences with Cybersmart in the past and hope that they will acknowledge this request in a timely manner to continue keeping me as a customeras well as to maintain their reputation and standards.</p>