Disgusted with service

I was not surprised to only find Negative reviews about Cybersmart on Hello Peter when I vame to add a review of my own. I took a look ay the reviews and only found bad ones. I myself can only add a bad review about them and I disgusted by the service.

Firstly. Due to the building I stay in I am forced to be with cybersmart as they ate the only ISP that is allowed to work in the building woth Fiber. I was with Vox before cycber smart and loved being woth them as they were really good all round.

So a while back my line stipped working and they could not sort it out. I was down for over 7 days when that happened. The said they were so sorry it took so long to sort out and rhat next time it will not take so long to sort out if it happens again. Well it happned again. I was foll9wing the instructions given to me by Cybersmart. I was told to put my routwr off when it is loadshedding. Well when I put my router back on aftwr loadshedding yesterday my fiber was down and I could not connect to internet via wifi or Lan. I called in and then aftwr checking one or two things I was told they need to send a technician out. They then told me that the technician would not get to me before Wednesday. I complained about that b3cause due to my work I can not sit with out fiber till wednesday. Imagine how bad it looks when A BPO company agent dealing with clients in the states cant domhis job because of bad fiber. So they told me to contact support. I did and tgen was even more shocked. Instead of calling me to get this sorted out an agent by the name Andiswa Magudulela sends me a link to chat to a damn bot to get this sorted out. So thier service has gott9n so bad they make you talk to bots now rather then an actual person. This agent could of picked up a phone and called me but no rather gets a bot to deal with me. I mean how poor can a service be if thwy het bots to talk to paying clients rather then an actual person.

I can not use abother IsP due to them owning the rights to fiber in the building. If i could use a different ISP i would change with out a second thought. I am aware that most of the people in the complex I dray are not happy with them and I can understand why. Theyvhave poor service. Theyvhavr really ****ty routers rhat never work as they should( the technician that came out last time told me that Cybersmart is looking ay new routers because the ones they have now are so bad). I cant even get them to change a debit ordwr to a different bank and as a result have two vank accounts with ine being only to pay cybersmart.