Disappointing Customer Care

Highly disappointed with their customer service. I have two sites hosted with the company of which one is an online store. Unfortunately, due to switching and starting a new job, I never had a chance to check my email which I used for their correspondence. One of the sites, which I hadn't used much since purchasing, went into arreas due to renewal. I wasn't aware of this. The only decent action to take if a client did not respond to an email is to pick-up the phone and give the client a call before allowing the site to be deleted. Over-and-above this, and even more annoying, is that my account for online store was suspended, even though it is paid up-to-date, and this has cost me business. This is extremely pathetic lack of consideration towards the client. But, I guess Cybersmart is just getting on the banwagon.