Cybersmart Service Sucks

Hi, Unbelievable ****py service from Cybersmart, either the company has *********** staff or they dont have a clue how to perform a migration. I have no internet connection due Cybersmart deciding to perform a billing platform upgrade which resulted in my cap being exceeded. Speaking to tech support agent today i was told i need to wait until Monday and speak their Accounts team. What makes matters worse, is that Cybersmart prevents you from purchasing a top up as the system apparently 'Doesn't recognize username'. A few months ago i couldn't connect to my emails due to Cybersmart changing their email server without notifying me. I have been with Cybersmart for over 15 years, their service has become really bad. If i don't get a call back by the tech support agents manager i spoke to today i will escalate matter to the Regulator.