Cybersmart not so smart

they are lucky that they get one star.

So I have a problem caused by Cybersmart server where my domain is hosted. Since then none of my staff or myself can access our emails. I was told yesterday it will be an hour and all will be fixed. Hour later nothing so another call and another promise of an hour. This morning still not working and a call later Im told the server is being reset and takes 1 to 4 hours. 4 hours later still same problem. Phone, get put on hold and get cut off. Call again this time a lady says that I should again explain the situation as I did not speak to her about it. She is more confident and says they just reset server and should close everything and give 10 min. So switch everything off and give 20 min. She also said she will call to see if all ok - still waiting for that call - so call again and new guy says he will get somebody to call me right away - this is now 30 min later and still no call - so none of my agents have had access to their mails for over a day now which is costing us money and CYBERSMART cant seem to care much. Completely *********** staff and no feedback - CUSTOMER service is none existent. Thanks guys really enjoying having to waste my money and lose money due to your incompetence