Cybersmart not passing on ISP discounts

My fibre to the home works just fine - I have a problem with pricing.

This year (July 2021) Vumatel passed on discounts to ISP's which naturally affect the pricing they charge customers for their FTTH package. I noticed that my pricing never changed so searched the Vumatel site and found I was paying R80 (10%) more per month than the advertised price.

After querying with Cybersmart accounts I was told that I need to check prices myself and request a change in pricing as they do not do this themselves.

So, in effect Cybersmart is comfortable taking profit from clients until someone takes notice?

This seems like predatory practice to me because the discount passed on from Vumatel would take place with immediate effect.

Besides that, I can't claim credit for the previous months.

Cybersmart, please automate your systems and try putting clients interests first.