Cybersmart listened for once... or did they?

I have been a client of Cybersmart for many years, but after months of stuggle first in the hosting department and now in accounting to get serious support just for them to listen and understand the problem, and a subsequent proper fix of the problem. After pointing Cybersmart, a once Number One Hosting Company, to their Hellopeter rating of 1 star, they seemingly got a wakeup call and in no time the issues were fixed and a thankyou for letting them know, and they will have the other mentioned issues also fixed. And I must mentioned, it was not even my issues - it was old clients' of mine I was helping because they do not understand domain, hosting and Client Zones.

I gave Cybersmart only 3 stars for now; I'd first like to see if they can keep up this level of service I received yesterday and this morning. Must commend them for helping eventually and have the issues fixed. Hopefully it would not be necassary to downgrade them again.